My choice is to take a human-centred design approach to service design. This tried and tested approach places user involvement at the forefront of service design and results in services being fit for purpose, while maximising engagement and impact.
I suggested this approach to Public Health England (PHE) when they approached me to design a workplace adjustment passport for their disabled staff. As their staff were at the heart of the design process, the final product was welcomed and went beyond the initial brief, providing a more innovative service than initially commissioned.
“I have worked with Steph in the past and have been suitably impressed by the unique style, high level of knowledge and professionalism that she brings.
One of the functions that I am responsible for, Diversity and Staff Inclusion, was seeking to implement a formal reasonable adjustment process. The large and complex project required a detailed analysis of PHE staff requirements, cultural challenges and technical boundaries that the function must deliver within. Steph did an exceptional job in uncovering the target audiences and identifying suitable sources of knowledge and constructing a consultation process that sought to uncap key information for informing the project plan.
Steph’s comprehensive knowledge of disability and workplace adjustments combined with her refreshingly honest, open and trustworthy style of working with staff meant she produced a report which made recommendations to my project group which were not only well informed and compelling but were fully viable. We are piloting the recommendations ahead of schedule.”
Interim Head of Operations, Human Resources Directorate. PHE